Compliance Resources
Customer Testimonials
Our customers are everything to us and have been so since we began in 1912.
Merchants is proud of its track record in serving customers with critically important business knowledge to reduce risk and help organizations achieve their goals. Learn what our customers have to say about us.
Give Us Your Feedback
Have some feedback of your own? We encourage you to tell us how Merchants has benefited your organization. Follow this link to provide us with your valuable input.
Insurance Industry
"The Tescor Survey has proven to be very effective by reducing both the frequency and severity of workers compensation claims, in addition to dramatically reducing employee turnover for our clients. The Tescor Survey has worked exactly as promised on the accounts we have implemented it on and all of these factors have directly impacted our clients bottom line.
This is the closest thing we have found to a "silver bullet" in workers compensation, and is a large reason behind excellent loss ratios on our workers compensation book of business."
Bruce Monteith CPIA, ARM
Chief Executive Officer
Elizabeth Souther Insurance Group
Click here to read the letter in PDF format.
Sports/Entertainment Industry
"As a high profile organization we are constantly looking to find the best people possible to join our team. Since a huge part of finding the best people is ensuring that appropriate background screening searches have been completed and passed we had to make sure we found a company that we could count on. Merchant’s has been very responsive and put together a cost-effective, pre-employment background screening bundle that provides the information we need to make the right decisions. Their pre-employment reports are delivered fast and in an easy-to-read summary format that helps us to effectively identify and select the best candidates."
Marian A. Rhodes - Vice President - Human Resources - Arizona Diamondbacks
Auto Services Industry
"Chrysler Service Contracts (CSC) made the decision to partner exclusively with Merchants Information Solution, Inc. (MIS) based on their innovative and unique approach to supporting client needs -- and that is offering a low cost and comprehensive ID theft Recovery program that protects all household members with no conditions and superior service."
Jerry Klesko - Product Manager - CSC
"The findings made it very clear that Tescor screening reduced our short term disability claim frequency by 82%."
California State Automobile Association, San Francisco, California
Hospitality Services Industry
"Hospitality Management Corporation has been using the American Tescor survey service to screen new hires since 2005 and have found it to be a very effective tool to screen new applicants who have high risk behaviors. Since using this service, our workers compensation has decreased significantly.
All of the staff that we have worked with at American Tescor have been very efficient and helpful and their customer service far exceeds expectations. We would recommend this company highly."
Jane Underwood - Director of Human Resources
"Since we have instituted the Tescor program, it has had a direct & positive effect on our bottom line!"
Golden Bell Management, Pinehurst, North Carolina
"Three years after implementing the Tescor surveys, theft is virtually zero, there is no evidence of drug usage anywhere in our buildings, work related injuries and illnesses have dropped nearly 75%, and turnover is 1/3 of what it used to be."
Mercury Air Group, Inc., Los Angeles, California
"We believe the Tescor survey has provided the company real value in identifying those candidates who are most likely to be problem employees in the areas of theft, drug abuse and worker's compensation claims."
Alsco, Salt Lake City, Utah.
"I have found the customer support at American Tescor to be outstanding. They are responsive, professional, and always helpful. I can highly recommend American Tescor to any business partner!"
Texas Industries, Inc., Dallas, Texas.
"Tescor has been of great value to our company in assisting us with our goals of workplace safety and profitability."
Auto-Chlor, Montain View, California.